Terms and Conditions

Terms and Conditions

Last updated: 30 October 2026

1. About us and this website

UK Homelifts (ukhomelifts.co.uk) is a trading name of Whito Ltd (“we”, “us”, “our”), a private limited company registered in England and Wales with company number 10918465. Registered office: 20-22 Wenlock Road, London, N1 7GU. Email: hello@ukhomelifts.co.uk.

This website publishes independent information about home lifts in the UK and offers a free service that passes quote requests to home lift installers. We are an information and referral service. We do not sell, supply, install or service lifts.

2. Using these terms

These terms apply when you use this website. Please read them before you use the site or submit a quote request. If you are a consumer, nothing in these terms affects your legal rights, including those under the Consumer Rights Act 2015.

3. Our quote request service

3.1 How it works. When you submit a quote request and tick the consent box, we pass your details to up to two home lift installers that cover your postcode and the type of lift you need. They contact you directly, usually to arrange a home survey, and then quote you.

3.2 It is free and you are not committed to anything. We do not charge you for the service, and you are under no obligation to accept any quote.

3.3 No guarantee of a quote. We cannot guarantee that an installer will quote. Your location, the type of lift or installer availability may mean no match is possible. If we cannot match you, we delete your request.

3.4 Installers are independent. Installers are separate businesses. We do not set their prices or control their products, workmanship or customer service. Any contract to buy or install a lift is between you and the installer, and your rights under that contract (including any right to cancel) are against the installer. Ask the installer for its terms, cancellation information and warranty in writing before you sign or pay a deposit.

3.5 No endorsement. Featuring a brand or company on this website, or passing your request to an installer, is not a recommendation or guarantee of its products or services. Please make your own checks before signing anything.

4. Information on this website

4.1 General information. Our guides, prices, calculators and checkers give general information to help you research. They are not personalised advice. For building regulations, planning, structural, medical, financial or legal questions about your own situation, speak to a suitably qualified professional.

4.2 Prices. Prices on this site are indicative ranges drawn from published sources and are dated where shown. They are not quotes or offers. Only an installer can quote for your home, usually after a survey. Unless we say otherwise, manufacturer prices we report are as the manufacturer publishes them, which may be before VAT.

4.3 Accuracy. We check figures at source and date them, but prices, specifications and availability change. If you spot something wrong or out of date, please tell us and we will check it.

5. Our responsibility to you

5.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.

5.2 We provide this website for domestic and private use. We are not responsible for any business losses.

5.3 We are not responsible for the products, services, quotes, installation or aftercare provided by installers or manufacturers, because we do not supply them. If you have a problem with an installer, raise it with the installer first. You may also be able to use any trade association or dispute resolution scheme the installer belongs to.

6. Intellectual property

Unless stated otherwise, the content on this website, including text, data, graphics and page design, belongs to Whito Ltd or is used under licence. You may view, print or download it for your own personal, non-commercial use. You may quote short extracts and figures with a credit and a link to the page. Please do not otherwise copy or republish our content without written permission.

7. Links to other websites

We link to manufacturers, installers, government bodies and other sources so you can check our figures. Links are not endorsements, and we are not responsible for the content of other websites.

8. Using the website properly

Please use the website lawfully. In particular, do not submit false or misleading information through our forms, submit someone else’s details without their agreement, try to gain unauthorised access to our systems, or introduce viruses or other harmful code.

9. Your personal data

How we use your personal data is explained in our Privacy Policy, and our use of cookies in our Cookie Policy.

10. Complaints

If you are unhappy with our website or our quote service, email hello@ukhomelifts.co.uk with “Complaint” in the subject line, and tell us what happened and what you would like us to do. We will acknowledge your complaint within 5 working days and aim to give you a full response within 30 days. Complaints about how we handle personal data are dealt with as described in our Privacy Policy.

If you are not happy with our response, Citizens Advice can help: citizensadvice.org.uk/consumer.

11. Changes to these terms

We may update these terms. The version on this page when you use the site is the one that applies, and the “Last updated” date shows when it last changed.

12. Law and courts

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

13. If part of these terms is invalid

If a court finds any part of these terms invalid, the rest will still apply.