Privacy Policy
Last updated: 24 April 2026
1. Who We Are
UK Home Lifts (ukhomelifts.co.uk) is operated by a company registered in England and Wales with company registration number 10918465. We are the data controller for the personal data we collect through this website.
Contact email: hello@ukhomelifts.co.uk
2. What Data We Collect
We collect and process the following categories of personal data:
- Contact information: name, email address, phone number, and postal address (submitted via our quote request form)
- Technical data: IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics)
- Communication data: records of correspondence if you contact us by email
- Usage data: information about how you use our website, collected via Google Analytics and Microsoft Clarity
3. How We Collect Your Data
We collect data in the following ways:
- Directly from you: when you submit a quote request form or contact us
- Automatically: via cookies and similar tracking technologies when you browse our site (see our Cookie Policy for details)
- From third parties: we use Fillout.com to process form submissions, Google Analytics for website analytics, and Microsoft Clarity for session recording and heatmaps
4. Lawful Basis for Processing
Under UK GDPR (Article 6), we process your personal data on the following legal bases:
- Consent (Article 6(1)(a)): for marketing communications, cookie-based tracking, and sharing your data with home lift companies for quotes. You can withdraw consent at any time.
- Legitimate interests (Article 6(1)(f)): for website analytics, improving our services, and fraud prevention. Our legitimate interest is to operate and improve our website.
- Contract performance (Article 6(1)(b)): to process and fulfil your quote requests.
5. How We Use Your Data
We use your personal data to:
- Process your quote requests and connect you with home lift companies
- Respond to your enquiries and provide customer support
- Send you marketing communications about home lift products and services (with your consent)
- Analyse website usage to improve our content and user experience
- Comply with legal obligations
6. Data Sharing
We share your personal data with the following categories of recipients:
- Home lift companies: when you submit a quote request, we share your contact details with up to 3 home lift suppliers so they can provide quotes. These companies are independent data controllers.
- Service providers: we use Fillout.com (form processing), Google (analytics), Microsoft Clarity (session recording), iubenda (cookie consent), and LiteSpeed (website caching).
- Legal requirements: we may disclose data to comply with legal obligations or to protect our rights.
We do not sell your personal data to third parties.
7. International Data Transfers
Some of our third-party service providers (Google, Microsoft, Fillout.com) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
8. Data Retention
We retain your personal data only for as long as necessary:
- Quote request data: retained for 12 months after submission, then deleted
- Marketing consent records: retained for as long as you remain subscribed, plus 6 months
- Website analytics data: retained according to our analytics providers’ retention policies (Google Analytics: 14 months)
- Communication records: retained for 24 months
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data (the “right to be forgotten”)
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: request your data in a machine-readable format
- Right to object: object to processing based on legitimate interests or direct marketing
- Right to withdraw consent: withdraw consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, email us at hello@ukhomelifts.co.uk. We will respond within one month.
10. Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113
11. Cookies
Our website uses cookies and similar technologies. For full details about the cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.